Библиография

[1] ISO 704 Terminology work - Principles and methods

[2] ISO 1087-1 Terminology work - Vocabulary - Part 1: Theory

and application

[3] ISO 3534-2 Statistics - Vocabulary and symbols - Part 2:

Applied statistics <1>

[4] ISO 9001:2000 Quality management systems - Requirements <2>

[5] ISO 9004:2000 Quality management systems - Guidelines for

performance improvements <3>

[6] ISO 10012 Measurement management systems - Requirements

for measurement processes and measuring

equipment

[7] ISO/TR 10013 Guidelines for quality management system

documentation

[8] ISO/TR 10017 Guidance on statistical techniques for ISO

9001:2000

[9] ISO 10019 Guidelines for the selection of quality

management system consultants and use of their

services

[10] ISO 10241 International terminology standards -

Preparation and layout

[11] ISO/TR 13425 Guidelines for the selection of statistical

methods in standardization and specification

[12] ISO/IEC 17000 Conformity assessment - Vocabulary and general

principles

[13] ISO 19011 Guidelines for quality and/or environmental

management systems auditing

[14] ISO/IEC Guide 2 Standardization and related activities - General

vocabulary

[15] IEC 60050-191 International Electrotechnical Vocabulary -

Chapter 191: Dependability and quality of service

[16] IEC 60050-191/ International Electrotechnical Vocabulary -

A2:2002 Chapter 191: Dependability and quality of

service: Amendment 2

[17] VIM:1993 International vocabulary of basic and general

terms in metrology, BIPM/IEC//IFCC/ISO/OIML/

IUPAC/IUPAP

[18] Quality Management Principles Brochure <4>

[19] ISO 9000+ISO 14000 News (a bimonthly publication which provides

comprehensive coverage of international

developments relating to ISO's management system

standards, including news of their

implementation by diverse organizations around

the world) <5>

[20] ISO/IEC Directives, Part 1, Part 2:2004 and Supplement

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УДК 001.4:658.562.014 ОКС 03.120.10; 01.040.03 Т59 ОКСТУ 0025 IDT

Ключевые слова: система менеджмента качества, принципы менеджмента

качества, процессный подход, постоянное улучшение, термины и определения

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