Библиография

[1]

ISO 704:2009, Terminology work - Principles and methods

[2]

ISO 1087-1:2000, Terminology work - Vocabulary - Part 1: Theory and application

[3]

ISO 3534-2, Statistics - Vocabulary and symbols - Part 2: Applied statistics

[4]

ISO 9001:2000, Quality management systems - Requirements

[5]

ISO 9004:2000, Quality management systems - Guidelines for performance improvements

[6]

ISO 10001:2007, Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

[7]

ISO 10002:2014, Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

[8]

ISO 10003:2007, Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

(9)

ISO 10004:2012, Quality management - Customer satisfaction - Guidelines for monitoring and measurement

[10]

ISO 10005:2007, Quality management systems - Guidelines for quality plans

[11]

ISO 10006:2003, Quality management systems - Guidelines for quality management in projects

[12]

ISO 10007:2003, Quality management systems - Guidelines for configuration management

[13]

ISO 10008, Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

[14]

ISO 10012:2003, Measurement management systems - Requirements for measurement processes and measuring equipment

[15]

ISO/TR 10013, Guidelines for quality management system documentation

[16]

ISO 10014, Quality management - Guidelines for realizing financial and economic benefits

[17]

ISO 10015, Quality management - Guidelines for training

[18]

ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000

[19]

ISO 10019:2005, Guidelines for the selection of quality management system consultants and use of their services

[20]

ISO 10241-1, Terminological entries in standards - Part 1: General requirements and examples of presentation

[21]

ISO 10241-2, Terminological entries in standards - Part 2: Adoption of standardized terminological entries

[22]

ISO 14001, Environmental management systems - Requirements with guidance for use

[23]

ISO/TS 16949, Quality management systems - Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations

[24]

ISO/IEC 17000, Conformity assessment - Vocabulary and general principles

[25]

ISO 19011:2011, Guidelines auditing management systems

[26]

ISO/IEC 27001, Information technology - Security techniques - Information security management systems - Requirements

[27]

ISO 31000, Risk management - Principles and guidelines

[28]

ISO 50001, Energy management systems - Requirements with guidance for use

[29]

IEC 60050-192, International electrotechnical vocabulary - Part 192: Dependability

[30]

ISO/IEC Guide 2, Standardization and related activities - General vocabulary

[31]

ISO Guide 73, Risk management - Vocabulary

[32]

ISO/IEC Guide 99, International vocabulary of metrology - Basic and general concepts and associated terms (VIM)

[33]

Quality Management Principles <1>